Set Default Call Disposition
Before confirming your dialer settings in Quack, you'll need to select a default call disposition to use for "No Answer" calls. This will ensure that unanswered calls that are auto-logged in Salesloft will appear properly.
Sync delay
If you have call recording enabled in Quack, it can take up to 2 minutes for a completed call task to be updated in Salesloft. If after 5 minutes your task has still not appeared as completed, and the call log isn't visible within Salesloft, submit a ticket through our live chat feature. Alternatively, you can email us at [email protected]
When Quack Completes Call Tasks in SalesLoft:
When calls do not show up in SalesLoft it is also important to remember that there are certain situations where Quack will not log the call:
Examples of when Quack WILL complete call tasks include the following:
Connected call (assuming it is logged in Quack following the call)
No Answer
Examples of when Quack WILL NOT complete call tasks include:
Hung Up: not first
Failed: could not connect
Failed: Bad Region
Failed: Invalid Number