Set Default Call Disposition
Before confirming your dialer settings in Quack, you'll need to select a default call disposition to use for "No Answer" calls. This will ensure that unanswered calls that are auto-logged in Outreach will appear properly.
Sync delay
If you have call recording enabled in Quack, it can take up to 2 minutes for a completed call task to be updated in Outreach. If after 5 minutes your task has still not appeared as completed, and the call log isn't visible within Outreach, submit a ticket through our live chat feature. Alternatively, you can email us at [email protected]
When Quack Completes Call Tasks in Outreach:
When calls do not show up in Outreach it is also important to remember that there are certain situations where Quack will not log the call:
Examples of when Quack WILL complete call tasks include the following:
Connected call (assuming it is logged in Quack following the call)
No Answer
Examples of when Quack WILL NOT complete call tasks include:
Hung Up: not first
Failed: could not connect
Failed: Bad Region
Failed: Invalid Number
BEST PRACTICE
For any "Failed" calls, mark this number invalid within your CRM. If a prospect has no valid numbers, tag them in Outreach as "CantDialQuack", so that you can mass skip these prospects' call tasks in Outreach before heading into Quack.
This will ensure that time is not spent dialing bad numbers that will not connect to the prospect.